7 Best User Feedback & Bug Reporting Tools 2024

published on 08 June 2024

Collecting user feedback and tracking bugs is crucial for improving your software. Here are the top 7 tools for 2024:

  1. Marker.io - Visual feedback tools, session replay, integrations with Jira, Trello, Asana, GitHub, and flexible pricing plans.
  2. Usersnap - User-friendly feedback widgets, survey templates, integrations, and scalable pricing.
  3. BugHerd - Visual feedback, bug tracking, Kanban board, integrations, and flexible pricing.
  4. Userback - Visual feedback tools, session replay, integrations with Jira, Slack, GitHub, and scalable pricing.
  5. Ybug - Visual feedback, browser environment info, Jira integration, and free trial.
  6. Shake - Automated bug reports, bug tracking, live chat, sensitive data protection, and flexible pricing.
  7. Bugfender - Remote log access, crash reporting, user feedback forms, and scalable pricing.

Quick Comparison

Tool Pricing Key Features Integrations User Rating
Marker.io Free trial, $25/month Visual bug reporting, 2-way sync with project management tools Jira, Trello, Asana, GitHub 4.8/5
Usersnap Free trial, $25/month Visual feedback, screenshot and video recording Jira, Trello, Asana, GitHub 4.7/5
BugHerd Free trial, $29/month Bug tracking, project management, Kanban board Jira, Trello, Asana, GitHub 4.6/5
Userback Free trial, $25/month Visual feedback, screenshot and video recording Jira, Trello, Asana, GitHub 4.5/5
Ybug Free trial, $19/month Visual bug reporting, feedback collection Jira, Trello, Asana, GitHub 4.4/5
Shake Free trial, $25/month Bug tracking, crash reporting, user feedback Jira, Trello, Asana, GitHub 4.3/5
Bugfender Free trial, €37.70/month Remote log access, crash reporting, user feedback Jira, GitHub 4.2/5

Consider factors like pricing, key features, integrations, and user ratings when choosing the right tool for your needs.

1. Marker.io

Marker.io

Visual Feedback Tools

Marker.io offers a user-friendly way to collect feedback. Its feedback page gives teams a clear overview of all feedback, making it easy to manage. With Marker.io, users can create, assign, resolve, and follow up on bugs using familiar tools.

Session Replay

A standout feature of Marker.io is session replay. This lets developers see what a user did before sending a report, making it simpler to fix bugs. Session replay saves dev teams time, making Marker.io a go-to solution.

Integrations

Marker.io integrates seamlessly with popular tools like Trello, Jira, ClickUp, Asana, GitHub, and more. Its 1-way and 2-way integrations sync statuses, issue fields, and comments between Marker.io and your preferred tools. This allows teams to work efficiently without switching between multiple apps.

Pricing Plans

Marker.io offers a free trial and subscription-based pricing plans. While exact pricing details are unavailable, their plans cater to enterprises, medium and small businesses, individuals, and freelancers. With flexible pricing, Marker.io is accessible to teams of all sizes.

Feature Description
Visual Feedback Tools User-friendly feedback page for managing feedback and bugs
Session Replay See what users did before reporting an issue to fix bugs faster
Integrations Sync with popular tools like Trello, Jira, ClickUp, Asana, GitHub
Pricing Plans Free trial and subscription plans for teams of all sizes

2. Usersnap

Usersnap

User-Friendly Feedback Tools

Usersnap provides simple tools to gather user insights. Its in-app feedback feature lets users share feedback directly from your web application using customizable widgets. Usersnap also offers pre-built survey templates, like NPS and CSAT, to collect quantitative and qualitative data.

Seamless Integrations

Usersnap integrates with popular tools like Jira, Asana, and Trello. This integration streamlines your workflow, saving time and effort.

Flexible Pricing Plans

Usersnap offers a free trial and subscription plans based on the number of team members, feedback projects, and spaces:

Plan Price Features
Startup $69/month Up to 5 team members, 5 feedback projects, 1 space
Company $129/month Up to 15 team members, 15 feedback projects, 3 spaces
Enterprise Custom pricing Unlimited team members, feedback projects, and spaces

3. BugHerd

BugHerd

BugHerd is a user-friendly bug tracking and feedback tool for websites. It simplifies the process of collecting and managing feedback.

Visual Feedback

BugHerd's visual feedback tool allows clients and team members to provide feedback directly on web pages. This speeds up the review process and makes feedback collection easier. All feedback and bug reports are automatically organized into a Kanban-style board for easy management.

Integrations

BugHerd integrates with popular tools like GitHub, Adobe Commerce, and Zapier. This integration streamlines your workflow, saving time and effort.

Pricing Plans

BugHerd offers different pricing plans:

Plan Price Members
Standard $39/month 5 members
Premium $129/month 25 members
Deluxe $229/month 50 members
Enterprise Custom quote Unlimited members

Additional members can be added to any plan for $8/user/month.

With its user-friendly interface, integrations, and flexible pricing, BugHerd is an excellent choice for businesses looking to streamline bug tracking and feedback collection.

4. Userback

Userback

Userback is a user-friendly tool that helps businesses gather and manage customer feedback and bug reports. With its simple interface and powerful features, Userback streamlines the feedback collection process.

Visual Feedback Tools

Userback offers visual feedback tools that allow customers to provide feedback directly on web pages. This includes:

  • Annotated screenshots
  • Video recordings
  • Session replays

These tools give developers a clear understanding of the issues customers face.

Session Replay

The session replay feature lets developers see exactly how customers interact with their website or application. This helps identify bugs or usability problems that may not be immediately apparent.

Integrations

Userback integrates with popular development tools like:

  • Jira
  • Slack
  • GitHub

This makes it easy to incorporate Userback into existing workflows.

Pricing Plans

Plan Price Details
Basic $19/month 14-day free trial
Higher Tiers Custom Pricing Additional features and support

Userback offers flexible pricing plans that scale to meet the needs of businesses of all sizes.

With its visual feedback tools, session replay, seamless integrations, and scalable pricing, Userback is an excellent choice for improving customer feedback and bug reporting processes.

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5. Ybug

Ybug

Ybug is a user-friendly tool for reporting bugs and collecting feedback. It helps businesses gather and manage customer insights and issues.

Visual Feedback

Ybug offers visual tools that allow customers to provide feedback directly on web pages. This includes:

  • Annotated screenshots
  • Video recordings
  • Session replays

These visuals give developers a clear understanding of the problems customers face.

Integrations

Ybug integrates with popular tools like Jira, allowing developers to incorporate it into their existing workflows.

Pricing

Ybug's pricing plans are not publicly disclosed, but it offers a free trial for users to test its features.

Feature Description
Point-and-Click Feedback Customers can easily provide feedback on web pages
Browser Environment Info Automatically reports browser details and console output
Easy Setup Simple to set up and start using
Jira Integration Send feedback and bug reports directly to Jira

With its ease of use, flexibility, and effectiveness in bug reporting and feedback collection, Ybug is a popular choice among businesses.

6. Shake

Shake is a bug reporting tool designed to simplify the bug-fixing process for mobile development teams.

Key Features

  • Automated bug reports with 71 data points
  • Unlimited seats and sessions
  • Bug tracking features
  • Live chat
  • Customizable forms for user feedback
  • Sensitive data protection

Integrations

Shake integrates with popular tools like Jira, allowing developers to incorporate it into their existing workflows.

Pricing

Shake offers:

Plan Details
Free Access to all features for testing
Premium Discounted pricing for startups

With its comprehensive reporting, integrations, and flexible pricing, Shake is a suitable choice for mobile development teams of any size.

7. Bugfender

Bugfender

Bugfender is a cloud-based tool that helps developers log, report crashes, and gather user feedback for mobile and web applications. It provides valuable insights during development, testing, and production stages.

Key Features

Bugfender offers the following features:

  • Remote Log Access: Access logs from mobile or web apps remotely.
  • Real-Time Logs: View logs in real-time.
  • Cross-Platform Support: Supports iOS, Android, and JavaScript developers.
  • Crash Reporting: Detailed reports on crashes and bugs.
  • Log Level Detection: Automatically detects alarming log levels.
  • Remote Log Collection: Collect logs remotely.
  • User Feedback Forms: Customizable forms to gather user feedback.

Integrations

Bugfender integrates with popular tools like Jira, allowing developers to incorporate it into their existing workflows.

Pricing Plans

Plan Details
Free Up to 100K Daily Log Lines
Basic €37.70/month - 500K Daily Log Lines, 5 team members
Pro €115.70/month - 1M Daily Log Lines, 20 team members
Premium €518.70/month - 5M Daily Log Lines, 50 team members

With its comprehensive reporting, integrations, and flexible pricing, Bugfender is a suitable choice for application developers of all sizes.

Tool Comparison

When choosing a user feedback and bug reporting tool, consider factors like pricing, key features, integrations, and user ratings. Here's a side-by-side comparison:

Tool Pricing Key Features Integrations User Rating
Marker.io Free trial, $25/month Visual bug reporting, 2-way sync with project management tools Jira, Trello, Asana, GitHub 4.8/5
Usersnap Free trial, $25/month Visual feedback, screenshot and video recording Jira, Trello, Asana, GitHub 4.7/5
BugHerd Free trial, $29/month Bug tracking, project management, Kanban board Jira, Trello, Asana, GitHub 4.6/5
Userback Free trial, $25/month Visual feedback, screenshot and video recording Jira, Trello, Asana, GitHub 4.5/5
Ybug Free trial, $19/month Visual bug reporting, feedback collection Jira, Trello, Asana, GitHub 4.4/5
Shake Free trial, $25/month Bug tracking, crash reporting, user feedback Jira, Trello, Asana, GitHub 4.3/5
Bugfender Free trial, €37.70/month Remote log access, crash reporting, user feedback Jira, GitHub 4.2/5

This table provides an overview of each tool's pricing, key features, integrations, and user ratings. Consider these factors to choose the tool that best fits your project's needs.

Final Thoughts

User feedback and bug reports play a key role in improving your software. The tools mentioned here - Marker.io, Usersnap, BugHerd, Userback, Ybug, Shake, and Bugfender - help gather insights from users and identify issues. This data allows you to focus development efforts on areas that matter most to users, leading to better user experiences and increased satisfaction.

When choosing a tool, consider factors like:

Factor Description
Pricing Evaluate the cost based on your budget and team size. Many tools offer free trials and scalable pricing plans.
Key Features Look for features like visual feedback, session replay, crash reporting, and integrations with your existing tools.
User Ratings Check user reviews and ratings to gauge the tool's performance and usability.

Incorporating user feedback and bug reporting into your development process is crucial for creating high-quality products that meet user needs. By embracing a culture of continuous improvement, you can ensure your product remains relevant and effective.

FAQs

Which tool is best for tracking bugs?

There are several bug tracking tools available, each with its own features, pricing, and user ratings. Here are some of the top options for 2024:

Tool Key Features Pricing (Monthly) User Rating
BrowserStack Test Management Test management, bug tracking, reporting Paid plans start at $99 4.5/5
Jira Issue tracking, project management, integrations Free for up to 10 users, paid plans start at $7.75 4.4/5
Bugzilla Bug tracking, code management, customizable Free open-source tool 4.3/5
Monday.com Project management, bug tracking, collaboration Free for individuals, paid plans start at $24 4.2/5
Kualitee Bug tracking, test management, reporting Paid plans start at $29 4.1/5

The best bug tracking tool for you depends on factors like:

  • Team size: Some tools offer free plans for small teams, while others are better suited for larger organizations.
  • Features needed: Evaluate which features are most important, such as visual feedback, integrations, or reporting capabilities.
  • Budget: Pricing can range from free open-source tools to paid plans with additional features.
  • User ratings: Check reviews to gauge the tool's usability and performance.

Consider your specific requirements and development workflow to choose the bug tracking tool that best fits your needs.

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